Privacy Policy
Last Updated: August 24, 2025
This Privacy Policy explains how LUNEA MODE ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, place an order, contact us, or otherwise use our services (collectively, the "Services").
By using our website or Services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Services.
Privacy Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.
Information We Collect
Information You Provide
We may collect the following information:
☑️ Full name
☑️ Shipping and billing addresses
☑️ Phone number
☑️ Email address
☑️ Order and payment information
☑️ Account information
☑️ Messages sent to our Customer Support team
Information Collected Automatically
When you use our website, we may automatically collect:
☑️ Information about your browsing activity and pages visited
☑️ Device and browser information
☑️ IP address
☑️ Cookies and similar technologies
Information from Third Parties
We may receive information from:
☑️ Shopify
☑️ Payment providers
☑️ Marketing partners
☑️ Analytics and advertising platforms
How We Use Your Information
We use your information to:
☑️ Process and deliver orders
☑️ Manage your customer account
☑️ Provide customer support
☑️ Send marketing communications, where permitted or with your consent
☑️ Detect fraud and maintain security
☑️ Improve our Services and personalize your shopping experience
Sharing Your Information
We may share your information with:
☑️ Service providers, including Shopify and payment processors
☑️ Marketing partners
☑️ Companies affiliated with LUNEA MODE
☑️ Government authorities or regulators when required by law
☑️ Third parties involved in a business sale, merger, acquisition, or corporate restructuring
We never sell your personal information or share sensitive personal data without your consent.
Cookies
We use cookies to:
☑️ Ensure our website functions properly
☑️ Remember your preferences
☑️ Analyze website traffic
☑️ Display personalized advertising
You can manage or disable cookies at any time through your browser settings.
Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal information.
We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
Your Rights
Depending on where you live, you may have the right to:
☑️ Access your personal information
☑️ Correct inaccurate information
☑️ Request deletion of your personal information
☑️ Withdraw your consent
☑️ Request a copy of your data
☑️ Restrict or object to the processing of your information
☑️ Unsubscribe from marketing emails by using the link included in those messages
To exercise your rights, please contact us at:
Complaints
If you have concerns about how we process your personal information, we encourage you to contact us first.
You also have the right to file a complaint with your local data protection authority.
International Users
Your personal information may be processed outside your country of residence, including within the European Economic Area or the United States. Where required, appropriate legal safeguards, such as Standard Contractual Clauses, are used to protect your information.
Contact
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at: