Return Policy
Last Updated: October 5, 2025
30-Day Return Policy
You have the right to return your purchase within 30 days of receiving your order.
How to Start a Return
To begin a return, please contact the LUNEA MODE Customer Support team.
Have your order number ready. You can find it in your order confirmation email or on your invoice.
Once your request has been approved, you'll receive:
• The appropriate return address.
• Detailed return instructions.
Please note: Returns sent without prior authorization will not be accepted.
Return Conditions
All returns must be shipped to one of our fulfillment centers located in Asia.
The correct return address will be provided after your return request has been approved by our Customer Support team.
A $10 administrative processing fee will be deducted from each approved return.
Customers are responsible for the cost of return shipping.
Returned items must be:
• Unused
• Unworn
• In their original condition
• Returned with all original tags attached, when applicable
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us immediately. We'll work quickly to resolve the issue.
Exchanges
We do not offer direct exchanges.
If you'd like a different item or size, we recommend:
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Requesting a return.
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Placing a new order after your return has been approved.
Refunds
After we receive and inspect your returned item:
• Your refund will be processed within 2 to 4 business days.
• You'll receive a confirmation email.
• Your refund will be issued to your original payment method.
Most refunds appear within 3 to 5 business days, although processing times vary depending on your bank or payment provider.
If more than 30 business days have passed since your refund was approved and you still haven't received it, please contact us.
Order Cancellations
Orders may be canceled within 24 hours of being placed.
Because we process orders quickly, cancellations are no longer possible once an order has entered fulfillment.
If your order has already shipped, you're welcome to use our standard return process after delivery.
Contact
If you have any questions about returns, order cancellations, or warranty or claims requests, please contact our Customer Support team.